Yatra.com customer care complaint number

Yatra.com customer care complaint number

We take data protection seriously, and all your personal information will be stored securely on our servers, using the highest standard of protection and will only be selectively shared with partners that abide by applicable data protection legislation. For any queries related us, you can call on 1860 200 1000or just go to our website i.e “www.yatra.com” customer care and tell us the help you need. Our expert will contact you in the next 24 hours regarding your problem and will help you to fix your problem.

If you don’t know how to find our customer care number, you can go to our website i.e “www.yatra.com” or you can also check on “www.customercarenumber.directory“. Once your problem or query is solved by our experts you just need to give a feedback on whether you are satisfied with our services.

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Company Name Yatra.com customer care
Complaint Phone Number 1860 200 1000
Email support@yatra.com

 

Organization:

ALL INDIA NUMBER(S):
  • 1860-5000-500
  • 1860-200-1800(Domestic Holidays)
  • 1860 -200 -0900(For International Holidays)
  • 1860 -200 -1000(Hotels)
  • 9266663398 (Miss Call No.)
  • 0124 -4375353 (Head Office)

Customer Support of Yatra.com

Flight Support

Cancellation/Refund/Reschedule

Hotels

Holidays

  • Phone Number
    • 1860-200-1800(Domestic Holidays)
    • 1860-200-0900(International Holidays )

Email

Head Office Address :

405, 4th Floor, Tower A
Unitech Cyber Park, Sector – 39
Gurgaon – 122001

 

https://www.yatra.com/support

 

FAQs

Domestic Flights

  • Q. What are the various payment options?
  • You can choose from any of the these payment options: Credit card / Debit card / Net Banking / ITZ Cash Card / ATM card for certain banks / EMI Options on Citibank, ICICI or HDFC credit cards.
  • Q. What payment options do I have if I wish to reschedule my booking?
  • We request you to contact our customer care at 9555800800. The payment for the difference in fare and reschedule charges can be paid online at: payment.yatra.com You can also pay over the phone/IVR (only credit card accepted).
  • Q. Where can I check my refund amount, if I wish to cancel my reservation?
  • Follow these steps:
    Please login to ‘My Bookings’ section
    Select the PNR to be cancelled
    Select ‘Go Ahead’
  • Q. How can I track my refund/credit status?
  • The refund on fully unutilized domestic flight bookings is processed within 72 hours of receiving the refund request by us. The refund is processed back into the same account from which the payment was originally received. An email/SMS is sent out to confirm the same.
    Banks, however, can take up to 5 working days to process the credit back into your account, if the payment was made using a credit/debit card. In case the payment was made through Net Banking, the bank can take up to 14 working days to credit the amount.
    In the rare instance where the amount does not reflect in your account after the above period has lapsed, we request you to forward your updated bank statement to support@yatra.com.
  • Q. Can I know the size of check-in baggage?
  • The dimension of the allowed baggage varies across airlines, to know the exact size of the baggage, please contact airline.
  • Q. I have contacted the airline directly to cancel my booking. How will I receive my refund?
  • In case you have cancelled the reservation directly from the airline, please call us back and inform so that refund can be expedited as per standard process.
  • Q. What is the Yatra Service Fee levied on amendment or cancellation of flight bookings?
  • In case, of online amendment and cancellation, the Yatra service fee is Rs. 300 per person for online cancellations and Rs. 1000 per person for cancellations done through our call center. The convenience fees is also non-refundable. If the flight is cancelled from the airline end, Yatra does not charge any Yatra Service Fee from the customer.

 

Domestic Hotels

  • Q. How will I receive my hotel voucher?
  • On completion of your booking online, you’ll receive the hotel voucher on the email ID provided. In case you don’t receive it within an hour of booking, please call our call center (955 5800 800) and quote your booking reference number.
  • Q. How can I cancel my hotel booking?
  • Go to the My Bookings section for cancellation. You can check the cancellation charges and cancel your hotel booking online
  • Q. Will I be charged if I wish to cancel my hotel booking?
  • Yatra might charge (for few hotels) a nominal Yatra fee of Rs 250 for hotel cancellation. The hotel concerned might charge a fee for cancellation. You can either check on your hotel voucher or check the hotel details at My Bookings.
  • Q. I wish to make the payment directly to the hotel.
  • Yes, you can. You can book online and select the ‘Pay at Hotel’ option on the payment page. You’ll not be charged anything at the time of booking. The booking amount would be payable directly to the hotel.
  • Q. Do I need to carry a photo Identification card for the checking in to the hotel?
  • Yes , all the guests need to carry a valid government photo ID proof. The hotel is well within their right to deny check in if you are not carrying a valid photo ID proof.
  • Q. How long does it take to process refund?
  • We process refund from our end within couple of hours of getting a cancellation request. However, your respective bank will take some time to transfer the money into your account.

 

International Flights

  • Q. Do I require reconfirming my booking 72- 48 hours before departure?
  • Reconfirmation is not required for any booking now.
  • Q. What are the modes of payment available on the website?
  • Customers can pay through Credit card, Debit card and Net Banking.
  • Q. After making the payment, how do I confirm if the payment has been received by Yatra?
  • After each successful payment, you receive a confirmation SMS on the registered mobile number and the receipt of that amount.
  • Q. What is my balance due date?
  • The balance due date is the date when you made the booking +7 days.
  • Q. How do I make the balance payment of my booking?
  • Balance payment option is available on the website.
  • Q. How can I print my e-tickets?
  • E-tickets can be printed through the My Bookings section on the website. Select the booking for which you want the e-ticket and then click on Print e-ticket.
  • Q. How do I get my e-ticket/ payment receipt/ invoice on the Yatra website?
  • You can get your e-ticket/invoice through My Bookings section on yatra.com or through our automated IVR system.
  • Q. Is there a cancellation policy for international flights booked on Yatra?
  • Each airline has a different cancellation charge. You can login to My Bookings using your account credentials and check the cancellation policy and do online cancellation. Apart from the airline cancellation charge, Yatra charges Rs. 1000 per person as standard cancellation charges for bookings cancelled through online or via our call center, and the convenience fee is also non refundable.
  • Q. How do I cancel my booking?
  • Flight bookings made on Yatra can be cancelled online by logging in to My Bookings
  • Q. How can I cancel my flight booking online?
  • You can log on to My Bookings and cancel the flight booking after checking the cancellation charges.
  • Q. I don’t understand the various classes in an airline. How can I select which one to book?
  • There are four broad classes in an airline.
    Economy Class – This class offers the best value for money and often includes benefits such as complimentary meals and beverages.
    Premium Economy Class – This class bridges the gap between Economy Class and Business Class comforts, with premium seating and various other benefits.
    Business Class – Space and convenience are the key features of Business Class cabins, enabling passengers to continue working while being on board.
    First Class – This class travel offers more space, premium menus and large seats that generally convert to flat beds for optimal comfort.
  • Q. What passport details are required to issue international tickets?
  • Passport Number
  • Issuing Country
  • Date of Birth {DD/MM/YY}
  • Gender
  • Expiry date of Passport {DD/MM/YY}
  • Last Name / Surname
  • First Name
  • Middle Name (if any)
  • Note: Customers traveling to destinations in Europe, USA and Canada, or on airlines such as KLM Airlines/ Kuwait Airways /British Airways /Air France /Saudi Arabian Airlines /American Airlines / Continental Airlines / Delta Airlines / United Airlines / Kenya Airways / China Southern Airlines / China Eastern Airlines / Aeroflot / Egypt Air / Biman Bangladesh Airlines/ Uzbekistan Airways will have to provide the additional details mentioned above to complete their booking. Details have to be provided on the same day as that of booking.
  • Q. What are the rules for baggage, rebooking and cancellation on Air Arabia?
  • Baggage – You can carry one cabin baggage up to 10 kg on Air Arabia. However, as per your requirement you can carry extra baggage by paying an additional amount.
    Rebooking – You can call Air Arabia or Yatra to make the date change at least 24 hours prior to departure. Prevalent conditions and fare rules will apply.
    Cancellation – All Air Arabia tickets are non-refundable. However, you can call the airline directly to cancel the ticket, and the airline will issue a credit note which can be used for future travel (within specified validity).
  • Q. What is the standard check-in time for international flights?
  • You need to report at the airline counter at least 120 minutes prior to the schedule departure time.
  • Q. Do you provide travel insurance?
  • Yes, we do provide travel insurance. You can call up our call centre number – 9555800800 – to purchase the insurance.
  • Q. What is a reservation number/PNR/record locator?
  • Your reservation number is a 6 digit alphanumeric code, which contains letters and numbers. You only need to enter these 6 digits.
  • Q. Do you provide any visa assistance?
  • Yes, we do provide visa assistance for reservations made through Yatra.com.
  • Q. I am travelling to the USA. What is my baggage allowance?
  • The baggage allowance for travel to USA is based on the piece concept. Following are the guidelines for baggage allowance for travel to the USA:First Class and Executive Class
    Free Baggage Allowance: 2 pieces.
    The sum of the 3 dimensions (length + breadth + height) must not exceed 62 inches or 158 centimeters for each piece.
    The maximum weight permissible for a single piece of baggage is 32 kilograms or 70 pounds.
    Economy Class
    Free Baggage Allowance: 2 pieces
    The sum of the 3 dimensions (length + breadth + height) must not exceed 45 inches or 115 centimeters
    In addition they are entitled to 1 collapsible stroller/carrycot/infant car seat subject to availability of space

    However, it is recommended that you reconfirm the allowance prior to your travel.

  • Q. I am travelling to Europe. What is my baggage allowance?
  • The baggage allowance for travel to any country other than USA is based on the weight concept. The guidelines for baggage allowance for travel to countries other than USA are:
  • Passenger type Weight / Dimensions allowance
    Adults/Children Maximum combined weight:
    First: 40kg (88lbs)
    Business: 30kg (66lbs)
    Premium Economy: 25kg (55lbs)
    Economy: 20kg (44lbs)
    Infants Maximum combined weight:
    First/Business/Premium
    Economy/Economy: 10kg (22lbs)
  • However, it is recommended that you reconfirm the allowance prior to your travel.
  • Q. I am travelling within Asia. What is my baggage allowance?
  • The baggage allowance for travel to any country other than USA is based on the weight concept. The guidelines for baggage allowance for travel to countries other than USA are:
  • Passenger type Weight / Dimensions allowance
    Adults/Children Maximum combined weight:
    First: 40kg (88lbs)
    Business: 30kg (66lbs)
    Premium Economy: 25kg (55lbs)
    Economy: 20kg (44lbs)
    Infants Maximum combined weight:
    First/Business/Premium
    Economy/Economy: 10kg (22lbs)
  • However, it is recommended that you reconfirm the allowance prior to your travel.

 

GROUP BOOKINGS:

  • Q. How many passengers are required to make a group booking?
  • A minimum of 10 adults travelling together on a single flight will be eligible for a group booking. There is no capping on maximum number of passengers.
  • Q. How can I make a request for a group booking?
  • To submit your request for group travel, please go to and submit the lead form with the requisite details. Our sales agent will get in touch with you within 24 to 48 hours.
  • Q. What are the payment options for a group booking?
  • Net banking, credit card or cheque can be used as payment options.
  • Q. Can seats be pre-assignment for a group?
  • We will try to seat the group together once full payment is received; this is, however, subject to availability. You need to send us a request for the same at the outset.
  • Q. Do I get a discount for making a group booking?
  • Group booking fares may or may not be discounted, however you can be offered different pricing structure that you may find more suitable for your group. Group bookings also offer greater flexibility and added inclusions. These however would vary from one airline to another.
  • Q. How much baggage can I take?
  • Baggage policy differs from airline to airline. You are requested to submit your request here and our customer service team would assist you with all queries for your destination.
  • Q. Is there a cancellation/rescheduling policy for flights booked on Yatra?
  • For all cancellation/rescheduling related questions, please refer to our answers at Flight reservations

 

Additional Questions:

  • Q. What is a Yatra Reference Number?
  • A Yatra Reference Number is a unique number that is generated when your booking is done. This number is generated for all bookings whether they are done online or office. All your bookings can be tracked by this unique identifier.
  • Q. My name includes a space between the first and middle names. How do I enter the same while making my bookings?
  • It is not possible to enter a space in the name field. You can enter the middle name along with the first name without any space between the two.
  • Q. How can I find the best deals/promotions offered by Yatra.com?
  • You can get the best deals on flights and holidays on our website. All promotions are shared with customers through banners on the website. You could also register for promotional emails from Yatra.com while creating your bookings with us.
  • Q. I have some suggestions/feedback on the services received by me. Where can I share the same with Yatra.com?
  • You could share the same through the Contact Us/Customer Support page on our website. Or you could even share your feedback on our Customer Forum.
  • Q. What is a processing fee or convenience fee?
  • It is a payment gateway charge, and is levied on all flight bookings.
  • Domestic flights
    One way per passenger: Rs 200Round trip per passenger: Rs 350Multicity : Rs 150 per sector per passenger
  • International flights
    One way per passenger: Rs 499Round trip per passenger: Rs 499

 

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